SHIPPING & RETURNS
SHIPPING POLICY
At Rugged Raccoon, we are committed to ensuring a seamless shopping experience for our customers. Our shipping policy is designed to provide transparent information about shipping methods, packaging, and costs. We aim to build trust and confidence by delivering your orders efficiently and reliably.
Shipping & Processing
At Rugged Raccoon we process orders in the manner of which they are received. Orders may take 3 to 10 business days to process.
We are not responsible for delays caused by carriers or incorrect shipping information provided at checkout.
RETURN AND REFUND POLICY
We want you to be thrilled with your purchase from Rugged Raccoon. If for any reason you are dissatisfied, our return and refund policy is straightforward. We aim to provide clear guidance on the process for returns and refunds, ensuring that you can shop with peace of mind.
At Rugged Raccoon, each garment is made specifically for you. Because our products are custom-produced upon order, we do not accept returns or exchanges for reasons such as incorrect size selection, buyer’s remorse, or preference changes.
Damaged or Defective Items
If your item arrives damaged, misprinted, or defective, we’ll make it right.
You must contact us within 7 days of delivery
Please include:
Your order number
A clear photo of the issue
Once approved, we will issue a replacement or refund at no cost to you.
Incorrect Orders
If you receive the wrong item due to an error on our end, we will replace it promptly.
Final Sale Items
All sale, clearance, or promotional items are final sale and not eligible for returns or exchanges.
Shipping & Processing
We are not responsible for delays caused by carriers or incorrect shipping information provided at checkout.